Shipping & Delivery Policy
Merakus.com is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will attempt to ship your items via Government Registered Bookpost or Speedpost.
Will I get Free Shipping in India?
Will I get Free Shipping Outside India?
No. The shipping charges will add up during checkout.
Are the Shipping Charges different for different countries?
How do I find out the shipping charge for my country?
It will show up during checkout before the payment page.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charge for shipment to Maharashtra Region.
How long does it take for an order to arrive?
Orders are dispatched within 5 – 9 working days. Most orders are delivered within 7 to 10 working days within India. For international orders, after dispatch, it can take from 7 to 15 days depending upon the country and region. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I mention a wrong delivery address?
You can raise an address change request, within 24 hours of placing the order, by sending an email to email@example.com, with your order id, name, email id, and contact number.
What if I forget to send an address correction request within 24 hours?
We will accept the request only if your order is not dispatched, and your country/region to ship, remains same as the former one. If any of the mentioned conditions is not fulfilled, your order shall not be liable for a return/refund/exchange/cancellation.
What if I am not at home/office/address of delivery when the courier arrives?
There will be no return/refund in case of non-receipt of the courier in 2-3 delivery attempts(depends on the courier partner). Read more about ‘Return and Exchange‘. We suggest you to track your shipment and make sure it arrives when you are present at the delivery address.
Will I receive the tracking details?
What if the product is received in a damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, kindly click a picture of the same and send it to us with your order id, date of placing the order, delivery date, and contact details, at firstname.lastname@example.org. We will arrange for a return pick up. The product will then be inspected and you shall be issued with a store credit or refund. Please read our Return and Exchange policy for Indian and International customers.