Return/Exchange/Cancellation

Return/Exchange/Cancellation

We at Merakus.com pledge to provide our patrons with seamless customer service. There are strict quality checks at different levels to avoid any kind of error in the whole process and hence in the product. 

Return/Exchange/Cancellation Policy (For Patrons Within India)

If you are not very happy with the product, then we will exchange your product for a replacement or take a return by issuing a store credit, valid for 6 months, applicable online at Merakus.com. 

*Refunds are not applicable, only store credit

*Pieces bought on a store credit are not eligible for return or exchange 

To ask for a return or exchange, please write in to Merakus.com at merakus.info@gmail.com or whatsapp us on 8850801188 within 3 days of receiving your shipment. To process the same, mention the below things in the mail,

– If it is an exchange or a return

– The reason for your return/exchange

– Your Order Id, Name, Contact Number, Date of receiving the order

– Kindly make sure the product tag and packaging is intact, failing which, we would be unable to process your return/exchange

Once the exchange/return is approved, kindly send the piece back to us at 

Merakus Lifestyle

office no 4, Cielo Arcade

Lodha Splendora, Ghorbunder road, Thane west 400615

 

Please share the tracking details once the piece is dispatched, for us to track it and process the request further.

 

We will not entertain exchange or return in case of below mentioned reasons:

– If the fabric dye takes 2-3 washes to stabilize (Cotton and Natural fibers when dyed with natural dyes, take a few washes before they stop leaching. This rustic look is the beauty of natural fabrics and dyes)

– If any damage happens because of improper care. Please read the ‘Material and Wash Care‘ instructions with every product carefully.

– If the exchange is demanded because of non receipt of the product after 3 delivery attempts due to wrong/inappropriate address details. 

– If there is a minor variation in colour of the actual product received (This may be due to different screen resolutions and various hand processes involved in the production of our garments)

- If orders are delayed in delivery or processing.

– Products that are customized or are in sale, Wooden Serveware, Bags, and Home Accessories, can’t be exchanged or refunded. 

In order to issue a ‘Store Credit’, we would need your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. We will then arrange for a return pick up. Kindly make sure the product tag and packaging is intact, failing which, we would be unable to process your return/exchange.

Cancellation

Orders once placed are not eligible for cancellation.